RHP_API

CreateSupportTicket

**CreateNewSupportTicket** Parameters:
Name	Parameter	Data Type	Required
EmailAddress	form	string	No
SuppliedUsername	form	string	No
Subject	form	string	No
Enquiry	form	string	No
CategoryID	form	int	No
SiteCountryID	form	int	No
UserAgent	form	string	No
IPAddress	form	string	No

**SupportTicket** Parameters:
Name	Parameter	Data Type	Required
SupportTicketID	form	int	No
EmailAddress	form	string	No
Title	form	string	No
Status	form	short	No
CategoryID	form	int	No
Message	form	string	No
LastResponseID	form	int	No
MemberID	form	long	No
AdditionalInfo	form	string	No
Priority	form	short	No
DateCreated	form	DateTime	No
Reference	form	string	No
CountryID	form	int	No
IsRequiredResponse	form	bool	No
IsPrivate	form	bool	No
SuppliedHandle	form	string	No
AdministratorID	form	int	No
DateLastChecked	form	DateTime	No
UseStoredEmail	form	bool	No
ParentType	form	TicketParentType	No

To override the Content-type in your clients, use the HTTP Accept Header, append the .soap11 suffix or ?format=soap11

HTTP + SOAP11

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /soap11 HTTP/1.1 
Host: tstsrvs.redhotpie.com.au 
Content-Type: text/xml; charset=utf-8
Content-Length: length
SOAPAction: CreateSupportTicket

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
    <soap:Body>

<CreateSupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RHP_API.ServiceModel">
  <CategoryID xmlns="http://schemas.datacontract.org/2004/07/RHP.ServiceHelper.Model">0</CategoryID>
  <EmailAddress xmlns="http://schemas.datacontract.org/2004/07/RHP.ServiceHelper.Model">String</EmailAddress>
  <Enquiry xmlns="http://schemas.datacontract.org/2004/07/RHP.ServiceHelper.Model">String</Enquiry>
  <IPAddress xmlns="http://schemas.datacontract.org/2004/07/RHP.ServiceHelper.Model">String</IPAddress>
  <SiteCountryID xmlns="http://schemas.datacontract.org/2004/07/RHP.ServiceHelper.Model">0</SiteCountryID>
  <Subject xmlns="http://schemas.datacontract.org/2004/07/RHP.ServiceHelper.Model">String</Subject>
  <SuppliedUsername xmlns="http://schemas.datacontract.org/2004/07/RHP.ServiceHelper.Model">String</SuppliedUsername>
  <UserAgent xmlns="http://schemas.datacontract.org/2004/07/RHP.ServiceHelper.Model">String</UserAgent>
</CreateSupportTicket>

    </soap:Body>
</soap:Envelope>

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<?xml version="1.0" encoding="utf-8"?>
<soap:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
    <soap:Body>

<SupportTicket xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RHP.Model">
  <AdditionalInfo>String</AdditionalInfo>
  <AdministratorID>0</AdministratorID>
  <CategoryID>0</CategoryID>
  <CountryID>0</CountryID>
  <DateCreated>0001-01-01T00:00:00</DateCreated>
  <DateLastChecked>0001-01-01T00:00:00</DateLastChecked>
  <EmailAddress>String</EmailAddress>
  <IsPrivate>false</IsPrivate>
  <IsRequiredResponse>false</IsRequiredResponse>
  <LastResponseID>0</LastResponseID>
  <MemberID>0</MemberID>
  <Message>String</Message>
  <ParentType>Member</ParentType>
  <Priority>0</Priority>
  <Reference>String</Reference>
  <Status>0</Status>
  <SuppliedHandle>String</SuppliedHandle>
  <SupportTicketID>0</SupportTicketID>
  <Title>String</Title>
  <UseStoredEmail>false</UseStoredEmail>
</SupportTicket>

    </soap:Body>
</soap:Envelope>