RHP_API

GetTicketDetail

The following routes are available for this service:
GET	/Support/{TicketRef}

**SupportTicketDetail** Parameters:
Name	Parameter	Data Type	Required
TicketStarter	form	SupportTicketListItem	No
Responses	form	List<SupportTicketResponseListItem>	No
Attachments	form	List<string>	No

**SupportTicketListItem** Parameters:
Name	Parameter	Data Type	Required
TicketRef	form	string	No
Status	form	string	No
Category	form	string	No
Message	form	string	No
Date	form	DateTime	No
NewCount	form	int	No
IsAdmin	form	bool	No
Title	form	string	No

**SupportTicketResponseListItem** Parameters:
Name	Parameter	Data Type	Required
ResponseBy	form	string	No
Message	form	string	No
DateCreated	form	DateTime	No
AdminID	form	int	No
Attachments	form	List<string>	No
IsNew	form	bool	No

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

GET /Support/{TicketRef} HTTP/1.1 
Host: tstsrvs.redhotpie.com.au 
Accept: application/xml

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<SupportTicketDetail xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/RHP.ServiceHelper.Model">
  <Attachments xmlns:d2p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
    <d2p1:string>String</d2p1:string>
  </Attachments>
  <Responses>
    <SupportTicketResponseListItem>
      <AdminID>0</AdminID>
      <Attachments xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>String</d4p1:string>
      </Attachments>
      <DateCreated>0001-01-01T00:00:00</DateCreated>
      <IsNew>false</IsNew>
      <Message>String</Message>
      <ResponseBy>String</ResponseBy>
    </SupportTicketResponseListItem>
  </Responses>
  <TicketStarter>
    <Category>String</Category>
    <Date>0001-01-01T00:00:00</Date>
    <IsAdmin>false</IsAdmin>
    <Message>String</Message>
    <NewCount>0</NewCount>
    <Status>String</Status>
    <TicketRef>String</TicketRef>
    <Title>String</Title>
  </TicketStarter>
</SupportTicketDetail>